Terms And Conditions

Cancellations and Missed Appointments

We are changing our policy on missed appointments starting on Monday, June 22nd, 2020. A £25 deposit will be charged if you fail to show up for a scheduled appointment without at least 48 hours’ notice. This will be deposited into your account as a security measure. In the event that we are not able to treat you due to medical reasons, this fee will be removed from the cost of your treatment. Please call 070 0108 9178 at least 48 hours in advance if you are unable to make an appointment. There is no value in exchanging messages by email or any other medium.

Private Weight Loss and Wellness Assessments

If you need to cancel or reschedule any part of your Private Weight Loss and Wellness Assessment, please give us at least 48 hours notice. You will not be reimbursed the appointment fee if you cancel or reschedule less than 48 hours before the appointment time. Please call 070 0108 9178 at least 48 hours in advance if you are unable to make an appointment. There is no value in exchanging messages by email or any other medium. It is mandatory to pay the entire £50 fee for appointments that are cancelled or rescheduled less than 48 hours prior to their scheduled time and date.

Payments Not Received

On the day of their appointment, we anticipate all patents to have the means to pay for their visit and programme. Booking a new appointment after failing to pay the £30 deposit will result in a £30 fee. Unless the next appointment is attended and the new programme cost is paid, this refund or credit will not be issued.


No prescription medicine can be returned once it has been purchased due to statutory and regulatory restrictions for the proper handling of prescriptive medication.


There is a six-month grace period on patient account credit balances. It will no longer be possible to utilise this credit for any additional therapy after six months.

Qardio Equipment

Patients that use Qardio equipment as part of their treatment plan will have to pay a $50 deposit. After six months of ongoing paid therapy, this is repaid.

Promotion Terms & Conditions

The Qardio Blood Pressure Monitor and Scales Promotion is giving away five prizes.

  • This policy applies to all June 2020 appointments scheduled and attended.
  • Winners must provide a picture of themselves and their award to be used in marketing campaigns.

Referral Promotion

  • New patients recommended by other patients must give their referral ID and name at time of payment, following their initial appointment. No other level of treatment can benefit from this.
  • This deal is only applicable if the referred patient has not previously visited The Demenageurs Clinic or attended an appointment at The Demenageurs Clinic for more than 90 days. Please allow us 10 working days to verify this. As soon as the patient you suggested has purchased a programme, both patients will receive a credit of £25 on their respective accounts. For any treatment plan, this can be applied to the following due date.
  • Depending on when the next payment is due, the credit will either be applied to the patient’s i-Change or Transform account or subtracted from future direct debit payments.
  • In order to take advantage of this deal, you cannot combine it with any other offer.
  • When the credit is added to the account, it is good for six months.

Post and Packaging

Charges for postage and packaging will apply to any remote consultations that end in a prescription or order that must be delivered.

Prime Delivery Service

  • There is a fee of £50 for a six-month subscription to Prime Delivery.
  • With Prime, patients receive free deliveries for six months, as well as expedited shipping and first choice in scheduling appointments.
  • Because of this, The Demenageurs Clinic cannot issue refunds to patients who do not use the entire six months of their membership or who have to stop participating in their weight reduction programme.

Patients with a BMI more than 27 can receive prescription medicine from us. Anyone with a BMI more than 25 can take advantage of our drug-free treatment options.

A Welcome Pack may be included in certain of our programmes. There is no way to get a refund for this cost.

No refunds will be given for the Explore Program.

Discount of ten percent

  • A three-month commitment is required for all programs, regardless of whether they are paid for monthly or in advance.
  • Refunds are only offered in the event of medical ineligibility for the product. 
  • No other deal at The Demenageurs Clinic may be combined with this one.


There are no refunds on treatment plans unless there are special medical conditions.

Explore Refund Offer Ts&Cs

  • The offer is valid from March 5, 2021, to March 5, 2022, inclusive.
  • This must be utilised when beginning a weight reduction programme with The Demenageurs Clinic following the completion of the Explore programme.
  • If you’ve already started a weight loss programme, this rule does not apply to you.
  • Our other deals cannot be combined with this one. Paying in full saves you ten percent on top of the four-for-three deal.
  • In order to take advantage of this deal, you must commit to losing weight for at least three months.
  • If you want to pay monthly, you will get your £75 refund in the month after the month in which you last paid.
  • You will receive a £75 refund on the entire fee if you pay for the whole length of the programme in advance.
  • However, the offer cannot be combined with single-month weight loss programmes.

Initial Video Consultation Refund Ts&Cs

  • No other discounts or special offers may be combined with this one. 4 for 3 and a 10% discount if paid in full are included in this deal.
  • To be eligible for the return, you must commit to a weight loss programme for at least three months.
  • To lose weight, you must select a programme with a Foundation or above rating. To qualify for the return, you must use the Discover card.
  • The £50 refund is void if you decide not to join a weight loss programme.
  • You will not be eligible for a refund if you decline Saxenda weight loss injections because you cannot be treated with weight loss tablet medicine.
  • In the event that a doctor at The Demenageurs Clinic determines that you are medically unfit for any treatment at The Demenageurs Clinic, you may be eligible for a refund.
  • A health assessor’s physical health examination will be covered by your £50 consultation fee, thus you will not be eligible for a refund.